Will Rogers described Fred Harvey as the man that “kept the West in food…and wives.” Fred Harvey pioneered many of the innovative approaches to food service, hospitality, and of the Southwest style in both jewelry and architecture.
As a young freight broker, Fred was appalled at the lack of any coordinated approach, inconsistency of service and food quality available to rail passengers. Partnering with the country’s biggest railroad company, the AT & SF, Fred Harvey began first building restaurants and then hotels along the RR route from Chicago to Los Angeles, bringing at the time “ New York and London” quality food to the West. The greatest challenge was to serve excellent meals that could be enjoyed in 20 minutes or less – the allocated time for dining stops.
Fred Harvey’s commitment to excellence and a standard of quality and service set the tone for the changes the Railroad would bring to this new and growing part of our country. The opening of the Raton, NM pass to rail traffic in 1879, heralded the beginning of the end of the Old Santa Fe Trail, and this new mode of transportation, stretching all the way to the Pacific, required the creation of the first chain of restaurants, and then hotels. Standardization, so necessary then, later sadly grew into rampant American led, world-wide “white bread” commercialism. But then, understandably, everything had to be done the “Fred Harvey way,” which assured excellence and predictability to the diners heading west. This was how Fred Harvey fed the West.
And how to keep the restaurant service consistent? Fred Harvey created a service army of honest, skilled, educated and attractive women – quickly dubbed “The Harvey Girls,” and from the 1880s until the end of the 1940s, the Harvey Girls totaled 20,000 young ladies spread out along the Western railroad stops. Here were the brides-to-be for the ranchers, merchants and entrepreneurs that grew this country. And to assure a definitive style and architectural excellence, Fred Harvey brilliantly employed the great architect Mary Coulter to design his beautiful hotels…from Las Vegas, NM to Santa Fe, to Albuquerque and on past the Grand Canyon. Mary Coulter is credited with creating what would become the world recognized “Santa Fe Style.” And finally, from simple counter sales in Gallup, NM, Fred Harvey brought together the Indian jewelers with their one-of-a-kind handicrafts, potters and weavers – orchestrating and coordinating their efforts into a look that became, like everything else Fred Harvey, a distinctive style that would lead the way for the future successful refinement and commercialization of Southwestern arts and crafts that we know so well today.
So, within a score of years, what began as an idea brought on by Fred Harvey’s distaste of bland and inconsistent railroad fare, turned into the first chain of restaurants, hotels and gift shops in the West. Today, “Fredheads” keep his legacy alive, honoring a man whose vision literally changed the West for the better in everything he touched.
Presently, the New Mexico History Museum has a “must see” show on display commemorating the great visionary and his Harvey Girls. And if you wish to delve more into this historical time, watch The Harvey Girls, a 1946 musical film starring Judy Garland about the opening of a “Harvey House” at a remote whistle stop to provide good food and company to railway travelers.
Continuing the tradition of excellent gourmet fare and the high service standards that Fred Harvey began, the Agoyo Lounge and the accommodations of the Inn on the Alameda, are an enduring salute to this nostalgic time.
Inn on the Alameda, That Enchanting Small Hotel in Old Santa Fe, proudly presents all historical blog posts written by Joe & Michael Schepps. Read about the authors here.